Free Standard UK Delivery on orders over £75

Return & Exchange Policy



You have 14 days to return or exchange an item. Items must be returned along with the original receipt or invoice and in the condition they were purchased (including all packaging). We reserve the right to refuse to refund items that are returned that are not in re-saleable condition. Goods that are not in a re-saleable condition may be returned to you at your expense.  Please note that we cannot return or exchange fresh produce products such as meat and dairy, frozen products and some sanitary products, unless faulty.

All refunds will be issued to the original payment method.

In order to initiate the return process please first contact us at hello@azene.co.uk



Return by Post:

We don’t offer an exchange service by post, but you can return your online purchases (exclusions apply) to us for a refund at the below address, within 14 days of receiving your order.

Mediterranean Food Market
103-109 Heath Road
Twickenham
TW1 4AZ

Important Note: When posting your items back to us it’s important that you first authorise your return by contacting us at hello@azene.co.uk . Unfortunately we don’t offer free postal returns – you’ll have to pay for the postage unless you’re returning faulty or damaged items. Please ensure you retain proof of delivery as we cannot be held liable for items lost in transit.



Return and exchange at the store:

Our store is open and operating as usual.

You can return or exchange most items purchased online from us to our store at the below address within 14 days of receipt as long as they’re accompanied with your proof of purchase. To qualify for our refunds policy, all items must be in a re-saleable condition i.e. undamaged, in their original and undamaged packaging, unused and complete with all tags and labels attached.

Please note that we cannot return or exchange fresh produce products such as meat and dairy, frozen products and some sanitary products, unless faulty.

Mediterranean Food Market
103-109 Heath Road
Twickenham
TW1 4AZ

Invite & Earn

X
Signup to start sharing your link
Signup