This product comes frozen. As soon as delivered, store at -18°C. Once defrosted do not refreeze and consume within 24 hours.
Same Day Delivery (Mon-Fri)
From £4, Order by 2 pm for same day delivery (Certain Postcodes Only)
Orders placed before 14:00 will be delivered on the same day until 21:00. Orders placed after 14:00 will be delivered the next business day. Please note that this service is currently available for certain London postcodes and offered on weekdays only. You can check your eligibility here.
Standard UK Delivery (1-5 business days)
FREE over £100, or £10
Some fresh produce goods and frozen food are not available in standard delivery. These items are marked with a red label. Please make sure your cart does not include these items when selecting standard UK delivery option.
Click & Collect (Mon- Fri)
Free to collect from Mediterranean Food Market, TW1 4AZ.
This service is currently available on weekdays only – Collection hours is between 6pm and 8pm.
You can always contact our food store to speak to a member of our team about the status of your order.
You have 14 days to return or exchange an item. Items must be returned along with the original receipt or invoice and in the condition they were purchased (including all packaging). We reserve the right to refuse to refund items that are returned that are not in re-saleable condition. Goods that are not in a re-saleable condition may be returned to you at your expense. Please note that we cannot return or exchange fresh produce products such as meat and dairy, frozen products and some sanitary products, unless faulty.
All refunds will be issued to the original payment method.
Important note: When posting your items back to us it’s important that you first authorise your return by contacting us at email@example.com . Unfortunately we don’t offer free postal returns – you’ll have to pay for the postage unless you’re returning faulty or damaged items. Please ensure you retain proof of delivery as we cannot be held liable for items lost in transit.
Return and exchange at the store:
Our store is open and operating as usual.
You can return or exchange most items purchased online from us to our store at the below address within 14 days of receipt as long as they’re accompanied with your proof of purchase. To qualify for our refunds policy, all items must be in a re-saleable condition i.e. undamaged, in their original and undamaged packaging, unused and complete with all tags and labels attached.
Please note that we cannot return or exchange fresh produce products such as meat and dairy, frozen products and some sanitary products, unless faulty.